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TEMPORARY CHANGE IN WATER TREATMENT PROCESS
Each spring for about one month, North Texas Municipal Water District (NTMWD) suspends the typical use of ammonia to allow the remaining chlorine to keep the water disinfected as it travels through the system. This temporary change in disinfectant helps maintain the system and high water quality year round. It’s important to do this before summer because hotter temperatures can increase the potential for bacterial growth in pipes. This change in treatment is scheduled for March 2020. Please see the NTMWD website for more information: https://www.ntmwd.com/temporary-change-in-disinfectant/

 
NEW! PAY YOUR BILL BY PHONE
In addition to paying your bill with the options listed under the "Pay My Bill" section of this site, members may now pay their bill by phone. Call 1-888-993-9176 and follow the prompts. You must know your account number and the amount owed which are both listed on your invoice. The same credit card processing fees and rules apply to phone payments as to online credit card payments. Phone payments cannot be taken by our office staff, but must go through this special secure phone number: 1-888-993-9176.




 
Sprinkler System Backflow Testing
All new sprinkler systems must be installed with an RPZ (Reduced Pressure Zone) device, tested for backflow and the report must be filed in our office. Please click on the links to the left for "Backflow" or contact us if you have any questions.
 
 
ADDITIONAL FEE REMINDER
Any service calls made under false pretenses will incur a trip fee.
 
 This website provides general information. If you wish to speak to someone directly, please contact the business office at (972)564-1250. The office is open Monday through Thursday from 8:00 A.M. until 5:30 P.M.