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We hope you are doing well and are navigating this pandemic as best as possible. This is a reminder of the measures that our staff is taking to continue operating safely. While our lobby remains closed at this time, we are working regular hours and are here to help if you need us. Please feel free to call the office to speak to one of our employees about any issues or questions you might have. In an effort to support distancing and limit the spread of the virus, Markout’s Directors and Staff are putting the following procedures in place: • Cash is no longer accepted for payment. We have many other payment options including bank checks, money orders, personal checks, ACH withdrawals, credit card by phone (1-888-993-9176) and online credit card payments (see our website: http://www.markoutwsc.com/paymybill.aspx). • No payments will be received at the front counter until further notice – personal check and money order payments may be placed in the mail slot in the office door that faces Walnut Lane. • If someone needs to transfer service due to a home sale or purchase, kindly call the office to make an appointment. • The regular charges for water, sewer, and sanitation remain due and payable on the 15th of each month. Late fees and disconnect fees will not be applied to accounts while we are in this state of emergency unless necessitated by violations of other Tariff rules (such as returned payments and backflow testing non-compliance). Remember that we are a member-owned, non-profit water supply and we need these funds each month to meet our obligations of purchasing water and operating our system. If you cannot pay your invoice as scheduled, please communicate with us. • Our Annual Membership Meeting which was scheduled for April 2nd has been rescheduled for Thursday, September 17th at 6:00pm at the corporation office. We strongly encourage you to use our online tools which can be found at www.markoutwsc.com At the water supply, the health and well-being of our members, employees and community are important to us. We understand the concern and uncertainty you may be experiencing surrounding the COVID-19 Coronavirus and are committed to being responsive to the needs of our members as the situation evolves. The Board of Directors and management will re-evaluate these procedures as needed. Thank you for your cooperation and understanding. We pray that you and your families are safe and well.
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