Frequently Asked Questions

FAQ: When is my bill due?
Answer: The water bills are due on the 15th of each month.
FAQ: What are your office hours?
Answer: The office is open from 8am to 5:30pm Monday through Thursday.
FAQ: Can I pay my bill online?
Answer: YES! Select the "Pay My Bill" tab for instructions.
FAQ: Can I pay my bill with a credit card?
Answer: Yes! Select the "Pay My Bill" tab for instructions. We cannot take credit cards in our office, but you can pay by phone by calling 1-888-993-9176.
FAQ: Why is my water bill so high?
Answer: There are several reasons for high water usage, but the most common is landscape irrigation. Be sure to check your sprinkler system settings and that all sprinkler heads are working properly. Other culprits include small leaks such as a faucet inside or outside the home or a toilet that runs. Repairing small leaks early can save a lot of money and water.
FAQ: When are the monthly board meetings held?
Answer: Our monthly board meetings are usually held on the second Monday of the month and begin at 6:00pm. All members are welcome to attend these meetings. Please check the calendar for actual meeting dates.
FAQ: Can I turn my water back on after it has been disconnected?
Answer: No; it is a criminal offense to tamper with a water meter in any way. Water service must be restored by our licensed personnel.
FAQ: I often see water running down the road or into the ditch; why are we wasting so much water?
Answer: Water regulations require us to flush the end of our lines once each month. We also flush our lines whenever a customer reports a bad odor or taste.
FAQ: Why are we required to have one meter per residence?
Answer: PUC rules state that one meter is required for each residential, commercial or industrial service connection. It is important for water customers to receive a continuous and adequate supply of water. It is equally important for retail public utilities to have adequate measures in place to help ensure that each water customer receives an adequate supply of water that is protected from contamination from external sources. To help achieve this, rules have been written for the protection of both the customer and the utilities that call for one meter per residence. If you are using one meter for more than one residence, please contact us to correct the situation.
FAQ: Why does it take us so long to dig and fix a leak after a problem has been reported?
Answer: We are required by law to request a line locate for other utilities to locate their lines before we are able to dig and repair a leak. A line locate usually takes about 48 hours. If we do not request a line locate, we are subject to fines and repair costs for any damage caused to other utilities. Please report any leak quickly.
FAQ: Why do I have a previous balance on my account when I know I made my payment?
Answer: We may have received your payment after the new invoices were printed. Please contact our office and we'll be glad to research this for you or you can view your account transactions in real time by enrolling in online account management.
FAQ: How long do I have after closing to inform Markout of a change in property ownership?
Answer: Both the seller and the purchaser must inform us immediately when a property changes hands. We will obtain a final reading for the seller and send them a final invoice for thier account. The buyer has ten calendar days to obtain the membership in their name to avoid service disconnection.
FAQ: Why does my water appear milky or cloudy?
Answer: A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please contact us so that we may investigate.
FAQ: What causes the spots on my dishes?
Answer: Spots are caused by hard water, or minerals that remain after the water has evaporated. Spots can be eliminated with the use of a dishwasher rinse agent.
FAQ: Should I buy a water softener?
Answer: The hardness of water varies with the water's source. The choice to buy a softener is an aesthetic one, since hard water is not harmful to health. However, water softeners typically increase the sodium content of the water, a factor that should be considered by people on low-sodium diets.
FAQ: Should I buy a home filtration unit?
Answer: According to the United States Environmental Protection Agency, home treatment units are rarely necessary for health reasons. Most often, water treatment units are used to remove substances that affect the aesthetic qualities of the water. If you do choose to install a home treatment unit, it is important to follow the manufacturer's maintenance instructions because improperly maintained units can actually cause water quality issues.
FAQ: What should I do if my coffee has an oily appearance?
Answer: Clean your coffee maker with vinegar and water as directed by the manufacturer.
FAQ: What causes odor in the hot water?
Answer: The most common cause of odor in hot water is the water heater. If your cold water smells fine, check your water heater to ensure that the temperature setting is correct. Water heaters also need to be maintained (see manufacturer's instructions). Please contact us if the odor persists or if it is present in both the hot and cold water.
FAQ: What causes some water to be discolored?
Answer: Color in water is usually caused by naturally occurring organic matter, minerals, or mineral build-up in the pipes. We flush our water system regularly to clean mineral build-up and other sediment from the pipes. If you receive discolored water, you should let your faucets run until the water is clear. Such substances typically do not pose a health hazard; however, we ask that you please report any instances of discolored water so that we may investigate.
FAQ: Why do our employees open fire hydrants?
Answer: We conduct regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates adequately throughout the system. Fire hydrants may also be opened to conduct fire-flow capability tests.
FAQ: Why does water need to be disinfected?
Answer: Disinfectants are required because they prevent the spread of germs that cause disease. Drinking water disinfection has vastly improved the quality and safety of drinking water.
FAQ: Why does my water have a chlorine taste (or smell)?
Answer: Our water is disinfected to ensure that it is free of harmful bacteria. To reduce any chlorine taste or smell, try refrigerating your water before drinking.
FAQ: Can I pay my bill by phone?
Answer: Yes; call 1-888-993-9176 and be sure to have your account number and amount due handy.